Maintenance & Support
We offer a comprehensive support package for all our 'WaSP' products tailored specifically for individual client needs: -
- MEICA Maintenance & Support
- Remote status monitoring and pro-active maintenance
- Instrument calibration / verification services
- User card / key fob management
- Remote data upload services
- Web based data hosting service
- Pre-formatted reporting
- Integration into existing corporate systems
Whether taking complete ownership and responsibility or working with client personnel in a team environment, JRP will deliver a first class maintenance solution to ensure maximum facility performance and increased asset life for your investment.
Our maintenance and support teams are managed by experienced teams operating robust systems and procedures for preventative and responsive service based activities across the UK and supporting clients overseas. Servcie support can be obtained via our dedicated service centre firstname.lastname@example.org
See below some testimonials demonstrating our commitment to first class service provision and client satisfaction:-
Wastewater Asset Manager, Yorkshire Water
'The performance of JRP has been exemplary and they have provided an excellent service. In addition, the work that JRP have put into relationships with Yorkshire Water personnel cannot be overstated and together with very cost effective service the results of the contract are first-class.'
Commercial Manager, Thames Water
'By working closely with JRP we have been able to increase the reliability of our logger network, drive down maintenance costs and provide an infrastructure that can be used to improve our sludge logistics'
General Manager - Commercial Services, Severn Trent Water
‘It has been very enjoyable working with JRP on this project - they have been extremely supportive throughout. We would be more than happy to share our experience of working with your company in the event that you require any future references with your prospective clients. Many thanks for the effort put into this project'
Operations Manager, Wessex Water
'After reviewing our tankered waste reception systems we chose the WaSP solution due to significant advantages in terms of system benefits, costs, service and maintenance support. The ability to integrate the WaSP system into existing infrastructure, considerably saving on the costs of a complete replacement scheme, was viewed as an enormous benefit and a contributory factor in our decision to swap supplier and chose JRP.'